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This policy explains what personal information xdspin collects when you open or use an account, how that information is stored, and the choices available to you. Access and service availability depend on local law and are limited to eligible regions where permitted.
When you register an account, we collect the details you provide: your name, contact address, and the payment method you link — whether that is Maya, GrabPay, or PESONet. We collect this to process account transactions, verify identity where required, and respond to support requests. When you use the platform, we also collect session data including device type, browser, IP address, and in-session activity. This helps us maintain account security and detect unusual access patterns. We do not sell your personal information to third parties. We share data only where required to process a transaction through a connected payment rail, comply with a legal obligation, or respond to a verified account support request. Retention periods are tied to account status: active account data is held while your account remains open; records related to transactions processed through Maya, GrabPay, or PESONet are kept for the period required under applicable financial record-keeping rules. If you close your account, we will retain only what we are legally required to hold and remove the rest within a reasonable period. The current status of your stored data can be requested through the support channel listed at the bottom of this page.
Transaction records linked to your Maya wallet are stored to support account reconciliation and respond to any payment query you raise.
GrabPay payment data is processed through the payment provider and referenced in your account transaction history, which you can view after login.
PESONet transfers are logged with reference numbers. These records support any dispute or correction request you submit to our support team.
This privacy policy applies to accounts opened and used on xdspin. It covers how we handle personal data collected through account registration, login activity, payment processing, and support interactions. It does not extend to third-party services you access through links on this site, nor to the data practices of payment providers such as Maya, GrabPay, or PESONet — each of those providers operates under its own published policy. Access to services is subject to local law and available only in eligible regions.
All data collected at registration and during login sessions falls within this policy. This includes your credentials, device identifiers, and session logs tied to your account.
Payment transaction records processed through Maya, GrabPay, or PESONet are covered here as account data. The payment provider's own handling of that data follows their separate policy.
Browsing behaviour on xdspin — pages visited, games opened, time on page — is collected as part of account session data and falls within the scope of this policy.
Links to external sites, payment provider portals, or identity verification services fall outside this policy. Once you leave xdspin, the data practices of that external service apply.
You have practical options available under this policy. You can ask us what personal information we hold on your account, request a correction if something is wrong, or ask us to remove data we are not required to keep. These actions are handled through the support routes listed on this page — no separate form is needed. When you submit a request, include your registered account email so we can locate your record promptly. We aim to respond within a reasonable period and will confirm in writing when an action has been completed. If your Maya or GrabPay account details have changed and you need those updated on file, raise that through the same support channel rather than attempting to edit payment details without verification. Account corrections that involve payment records may require identity confirmation before we process them. The current state of your stored data record is available on request — not automatically shown in your account dashboard, but accessible when you ask.
Contact support with your registered email to request a summary of the personal data we hold on your account. We will confirm what is stored and how it is used.
If your registered name, contact details, or linked payment method contains an error, raise a correction request through support. Payment-linked corrections require identity confirmation.
Questions about data retention, what we share with payment processors, or how session data is used can be directed to our support team at any time.
You may ask us to delete data we are not required to retain. We will confirm what can be removed and what must be kept under applicable record-keeping obligations.
If you have a question about this policy, want to review your account data, or need to raise a correction, reach out through any of the channels below. Include your registered account email in every message so we can locate your record without delay.
Open the chat widget on xdspin while logged in to raise a privacy question directly. Live chat is the quickest route for straightforward data queries.
Send detailed data requests or correction notices by email. Include your account email and a clear description of what you are requesting so we can act on it accurately.
The Help Centre on xdspin has articles covering account data, payment record queries, and how to submit a removal request. Check there first for step-by-step guidance.
Account security and data handling are managed at the platform level. We apply standard access controls so that your account data is not readable by other users. Session cookies are used to keep you logged in and to detect unusual access; you can manage cookie preferences through your browser settings, though disabling certain cookies may affect account functionality. Data is stored for the period your account is active and, after closure, only for as long as applicable law requires. We do not share your personal information with game studios — Joker, Spadegaming, Habanero, JDB, PlayStar, and PG Soft supply game content only and do not receive account or payment data. Payment data passed to Maya, GrabPay, or PESONet is handled under each provider's own security framework. If you believe your account has been accessed without your permission, contact support immediately using the live chat route.
We use session cookies to maintain your login state and monitor for unusual account access. Cookie preferences can be adjusted in your browser; disabling them may limit some account features.
Access to your stored personal data is restricted to authorised processes. If you notice account activity you do not recognise, contact support through live chat to flag it without delay.
We keep your data while your account is active. After closure, we retain only what financial or legal obligations require, then delete the remainder within a reasonable period.
When this policy is updated, we will post the revised version on this page with a note indicating it has changed. Continuing to use your account after a change means you have seen the updated terms.
These are questions account holders in the Philippines commonly raise about how their data is managed. If your question is not answered here, reach out through live chat or email with your registered account address.
We collect the details you provide at registration — your name, contact information, and linked payment method (Maya, GrabPay, or PESONet). We also collect device and session data while you are logged in, which is used to maintain account security and process your activity correctly.
We share data only where necessary: to process a payment through Maya, GrabPay, or PESONet, to comply with a legal obligation, or to respond to a verified support request. We do not sell your personal data. Game studios that supply content on this platform do not receive your account or payment data.
Once your account is closed, we retain only the data we are required to hold under applicable financial or legal record-keeping rules. Data that falls outside those obligations is deleted within a reasonable period after closure. You can ask for confirmation of what has been removed.
Contact our support team by live chat or email and include your registered account address. We will locate your record and provide a summary of the personal data stored. This is not shown automatically in your account dashboard — it requires a direct request to the support team.
Yes. If any detail on your account record is wrong, or if you want us to remove data we are not required to keep, raise the request through support. Corrections involving payment records linked to Maya, GrabPay, or PESONet may require identity confirmation before we process them.
Contact us immediately through live chat on xdspin. Include your registered account email so we can review access logs and act quickly. Do not wait — early contact gives us the best chance to secure your account and limit any further exposure of your personal data.